Privacy Policy

Last updated: 29th of April 2025

At SOUAAD, your privacy matters. We’re committed to protecting your personal data and handling it with transparency, care and in accordance with UK data protection laws.

This privacy policy outlines how we collect, use and protect your information when you visit our website or make a purchase from us.

Who we are

SOUAAD is the data controller responsible for your personal information.

Contact us at:
📧 support@souaad.com
📍 SOUAAD, Clyde Offices – 2nd Floor, 48 West George Street, Glasgow, G2 1BP, United Kingdom

What Personal Data We Collect

We may collect the following types of personal data:

Name, billing and shipping address
Email address and phone number
Order history and purchase preferences
Account login details (if you create an account)
Payment method (note: we do not store debit and credit card numbers)
Communication preferences
IP address, device type, browser and other technical data
Comments or reviews submitted through our website

We do not knowingly collect personal data from children under 16.

How We Use Your Data

We use your personal data to:

Process and deliver your orders
Communicate with you about your purchases
Send order confirmations and shipping updates
Provide customer support
Personalise your shopping experience
Improve our website, products and services
Send marketing emails (only if you opt in)
Comply with legal and tax obligations

Legal Basis for Processing

Under UK GDPR, we process your data under the following legal bases:

Consent – for marketing communications and cookie use
Contractual necessity – to fulfil and deliver your orders
Legal obligation – for accounting, tax, or regulatory compliance
Legitimate interest – to improve customer experience and prevent fraud

You can withdraw your consent at any time by contacting us or clicking “unsubscribe” in any marketing email.

Cookies and Tracking

We use cookies and similar technologies to enhance your experience on our website. These may:

Remember your preferences
Track site usage to help us improve
Enable essential website functions (e.g. cart, login)

You can accept or reject non-essential cookies using our cookie banner.
For more details, see our [Cookie Policy].

Third-Party Services

We use trusted third parties to help deliver our services:

Payment providers (e.g. Stripe, PayPal)
Email marketing (e.g. Mailchimp)
Website analytics (e.g. Google Analytics)
Hosting and platforms (e.g. WordPress or Shopify)

These partners only process your data as necessary and are required to protect it.

We keep your personal data for as long as needed to fulfill the purposes for which it was collected, including:

Customer service and warranty support
Legal or tax obligations
Order and transaction history

You may request deletion of your data at any time (see Your Rights below).

Sharing Your Data

We do not sell or rent your personal data.

We may share it with:

Payment and shipping partners (to fulfil your order)
Legal authorities if required to comply with law

Your Rights

You have the right to:

Access the personal data we hold about you
Request corrections to inaccurate data
Request erasure of your data (where lawful)
Object to certain uses of your data
Withdraw consent (where applicable)
Lodge a complaint with the UK Information Commissioner’s Office (ICO)

📧 To make a request, contact us at support@souaad.com

Data Security

We take security seriously. Your personal data is stored on secure servers, and we follow industry best practices to prevent unauthorised access or misuse.

Embedded Content and Comments

If you leave a comment or view embedded content (e.g. YouTube, Instagram), your interaction may be tracked by those third-party platforms according to their own privacy policies.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect legal or operational changes.
The latest version will always be available on this page.